Student Support: Desktop

Desktop Support

Walk-in assistance with student computing technicians for personally owned computers are available for faculty, staff and students through the Personal Computer Clinic. Residential appointments are available for desktop computers located in FAS undergraduate and graduate student dormitories and houses.

Student or personally owned staff computers may be referred back to the manufacturer if they require service beyond software or operating system support. Third-party or manufacturer support is the financial responsibility of the owner of the personal computer.

User Requirements

  • It is the responsibility of users to arrange for the backup of their own data. FAS IT can provide consultation on personal backup solutions including FAS IT sponsored server space for user data.
  • All users are required to follow the FAS Rules and Responsibilities of Computer Use.
  • Users must call 5-9000 or email help@fas.harvard.edu for service.

Software Support

  • FAS IT provides computer support for machines with the following operating systems:
    • PCs - Windows XP and Windows Vista
    • Macs - OS X 10.4 (Tiger) and OS X 10.5 (Leopard)
  • Standard software is available for download from FAS IT at the following URL: www.fas.harvard.edu/computing/download
  • Individuals are required to keep track of software licenses not provided by FAS IT.
  • FAS Information Technology cannot guarantee support for software packages that are not part of the standard FAS offerings.

Foreign Language Support

FAS IT will provide best-effort support for foreign language systems provided the participating department provides an adequate translator to work with the technician and translate the relevant information. If a translator is not available, FAS IT cannot guarantee solutions for foreign language support calls, but will make a best-effort attempt at addressing the issue.

Training, Consultation Services, and coordination with other FAS IT Departments

Training and consultation services for IT-related projects are also available. Project consultation may result in additional costs (such as dedicated staff, hardware purchase, webpage production and software implementation).

Desktop Support Services not within the scope of FAS IT

  • Removal or storage of retired computer hardware
  • Physical movement or relocation of computer equipment
  • Support in off-campus residences
  • Support of non-computer equipment such as faxes, copiers, and similar equipment